AMIRA.AGENTIC · ENTERPRISE AI FOR CUSTOMER OPERATIONS

Voicebots answer calls.
Amira completes processes.

One platform that understands your customers on WhatsApp, phone, web and e-mail – looks things up in your CRM, ERP and ticketing, writes the result back, and hands over to a human with a full summary when needed. Your phone system stays. Your data stays in-country.

Book a 15-minute intro call Book the 60-minute live demo

Bring one real process – we run it end-to-end, live.

Your phone system stays Baseline measured first Free PoC for enterprises 3-month PoC guarantee

15-min intro:We map your highest-volume process and check fit in 15 minutes – no slides.
60-min demo:Amira runs your real process live across voice, chat and e-mail; you see the CRM update in real time; we size volumes and a rollout plan.

Or talk to Amira right now:+49 30 21923329Live AI demo line, English & Arabic. Engineered in Germany – your data stays in-country.

Live conversation view – every tool call, its latency and the result, in the transcript.

Amira conversation view showing tool calls with latencies inside the transcript

Every tool call, its latency and the result – visible in the transcript. Cost per call in the Insights tab.

Trusted by 200+ companies

500 → 5,000

leads a day

72%

cost saving on inbound calls

+20%

first-contact resolution

2–8 weeks

to go live

Figures as reported by customers.

Platform, not bot

One conversation. Six things happening behind it.

Amira.agentic orchestrates the process; the rest of the platform makes it safe, measurable and improvable.

Connects & writes back

400+ app connections (CRM, ERP, telephony, ticketing) – bidirectional: Amira updates the record, it doesn't just read it.

Every channel, one brain

Phone (SIP, Twilio or your carrier), WhatsApp via Meta Embedded Signup, web widget, e-mail, SMS, Telegram – same knowledge, same rules.

Workflows with alerts

Visual workflow engine with run history; a workflow that doesn't complete raises an alert instead of failing silently.

Inspectable knowledge

Browse the exact chunks the AI retrieves; Test Search shows retrieval hits before go-live.

Cost per conversation

Millisecond phase timeline, tokens and the cost of that single call – visible for every conversation.

Handover with context

Amira.desk turns every hand-over into a case: issue, what's already resolved, what's open – on every channel.

Plus: Amira.analyze scores 100 % of conversations, Amira.coach certifies agents by phone before they go live, Amira.stage runs your website for the visitor, and a nightly Testautomation layer phones your assistants and grades them.

Case study

A UAE real-estate developer scaled from 500 to 5,000 leads a day

Amira answered, qualified and routed every lead — in Arabic and English — without adding headcount. The call centre shifted from repetitive calls to the conversations that actually need a human.

500 → 5,000

leads per day

80%

call-centre workload reduction

~75%

cost saving

Figures as reported by the customer.

External benchmark

Firms that contacted leads within an hour were 7× more likely to qualify them.

Harvard Business Review, 2011

The reality

What your customers actually experience

Three things we hear in every discovery call.

Answering isn't finishing

Most bots stop at the answer. The address change, the refund, the booking still land on a human's desk. Amira executes the step in the source system and confirms it.

Channels don't share memory

The customer wrote on WhatsApp, then called. Amira carries the context – and the human who takes over sees the whole case.

Your phone system. Your data.

Genesys or Avaya is already running. Data must stay in-country. Rip-and-replace is not an option.

What Amira actually does

Answers. Completes. Hands over.

01 · Completes

Completes the process

A visual workflow: webhook in → data prepared → record created in the database → confirmation e-mail out. Published, versioned, with run history.

02 · Answers

Answers on the channel the customer chose

WhatsApp session, language auto-detected, replies kept compact per channel – same assistant that takes the phone call.

03 · Hands over

Hands over with a summary

After every conversation: AI summary, success evaluation against your criteria, structured data extracted to the CRM – the human never starts at zero.

Screens from the Amira platform. Demo data.

How it works

Four steps, every one of them logged.

Connect

SIP trunk or number, WhatsApp via Embedded Signup, CRM/ERP connections. Your systems, your credentials, encrypted at rest.

Teach

Knowledge base with inspectable chunks, tools with clear permissions, warm-transfer rules. Voice, model and language per assistant – 40+ providers, incl. Arabic specialists.

Test

Synthetic mystery calls in ten languages grade the assistant before a real customer hears it. Baseline measured for 2–3 days.

Run & improve

Live observability per conversation, workflow alerts, 100 % QA via Amira.analyze, coaching against the exact gaps found.

Try it: call +49 30 21923329, ask Amira anything about her capabilities in English or Arabic, and switch language mid-call.

Data sovereignty

Built for regulated industries

Data sovereignty and auditability by design.

Data stays in-country

Cloud, private cloud, on-prem, or hybrid — you choose where the data lives.

Retention you control

Set 0–365 days retention per assistant. Nothing kept beyond policy.

Granular access control

61 RBAC permissions and a 365-day audit trail on every action.

Separated infrastructure

Workflow servers and AI servers run separately, so one never touches the other's data.

SOC 2 Type 2ISO 27001PDPLGDPR

Retention you set, not we set.

Audio, transcript, analysis – each with its own retention window from 0 to 365 days per assistant. Zero means never written to storage. Workflow and AI servers are separated; deployment cloud, private cloud or on-premise; hosted in-country.

Hosting, retention and audit options mapped to your regulator (e.g. CBUAE, SAMA, CST) in the security & architecture pack.

Observability

You see what every conversation cost – and why.

Phase timeline in milliseconds, tokens, tool calls and the price of this one call. Export, API and 365-day audit trail included.

Cost per conversation, per phase
Every tool call with latency
Success evaluation on your criteria

De-risked

De-risked from day one

Three commitments that make the first step a safe one.

Baseline first

We measure your current baseline over 2–3 days. You keep the data.

Free proof of concept

For enterprises the PoC is free: we teach Amira your company, she handles real test calls – inbound or outbound, in your languages – and you verify caller recognition and every data write-back in a sheet you control.

3-month PoC guarantee

If the 3-month PoC doesn't hit the agreed targets, you walk away.

Security & architecture

Not ready for a call? Get the security & architecture pack.

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FAQ

Frequently asked questions

The seven we get most often.

No. Amira connects over SIP and sits beside Genesys, Avaya, or any SIP-capable system — no rip-and-replace.

Amira uses the best provider per language, including Gulf-dialect Arabic, and switches language mid-call with the customer.

In-country cloud, private cloud, on-prem, or hybrid — whichever your regulator allows. You choose.

Typically 2–8 weeks from kickoff. The 15-minute intro call tells you where you would land.

400+ apps out of the box, plus any system with an API. Voice runs over SIP.

No. A chatbot answers. Amira.agentic reads and writes your systems, runs multi-step workflows, switches channels mid-process and hands over to a human with a full case summary. You can inspect every step, every knowledge chunk and every cost.

For enterprises, nothing. We set Amira up on one of your real processes, run real test calls in your languages, and you check the results in a shared sheet – caller recognised, data written back. Only then do we measure a baseline and talk about a contract, which carries a 3-month guarantee.

Bring one real process to the demo. We'll show you how it runs end-to-end.

15 minutes to check fit. 60 minutes to see it live. Then a free PoC on your own process.