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Hotel, Gastronomy & Tourism

Revolutionize the guest experience

From check-in to departure: Delight your guests with personalized, proactive AI communication — around the clock, in 120 languages.

80%
Fewer manual booking inquiries
24/7
Availability without staff costs
120
Languages automatically
+35%
More direct bookings

The daily challenges in hotel operations

Do you know these situations?

✕

High inquiry volume for bookings, room details and local recommendations

✕

Missed bookings outside reception hours

✕

Language barriers with international guests

✕

Repetitive tasks tie up valuable staff

✕

Lack of proactive guest communication

✕

Difficult personalization with large guest volume

Practice Example: Grand Hotel Alpenblick

A day in the life of the AI concierge

See how AMIRA AI automates real guest requests across all channels — generating revenue and creating delight.

Phone
11:15 PM

Family wants to book extra bed spontaneously

AMIRA AI Solution

AI takes request, checks availability, confirms price and books automatically. Confirmation email sent.

WhatsApp Voice
7:30 AM

Business traveler needs WiFi password

AMIRA AI Solution

Guest sends voice message in English. AI recognizes room, responds immediately with WiFi details.

Website Chat
2:00 PM

Couple plans romantic evening

AMIRA AI Solution

AI recommends restaurant, books table, suggests spa package. Upselling of €380 in 3 minutes.

WhatsApp Proactive
2 days before arrival

Automatic pre-arrival communication

AMIRA AI Solution

AI sends personalized welcome message with check-in info, weather, local event tip.

All channels. One AI. Perfect orchestration.

Your guests communicate however they like — the AI responds everywhere

Phone & Voice AI

Automated booking intake around the clock. Answers to common questions like WiFi, parking, check-in times.

Guest calls at 11 PM and books a room upgrade directly — fully automated.

WhatsApp Text & Voice

Instant answers to text and voice messages. Room service, local recommendations, proactive updates.

Guest sends voice message: "Taxi to airport tomorrow 6 AM?" — AI confirms immediately.

Email Automation

Personalized confirmations, welcome emails, offers before/after stay.

Automatic spa offers 2 days before arrival based on guest profile.

Website Live Chat

24/7 concierge service on your website. Table reservations, wellness bookings, all basic questions.

Visitor books a candlelight dinner for anniversary directly via chat.

The boost for your hotel

Measurable results that delight your guests and your team

+35%

Direct bookings — more conversions through instant availability and answers, no missed chances.

+42%

Guest satisfaction — personalized, proactive communication in 120 languages creates unforgettable experiences.

-60%

Routine inquiries — staff focuses on complex requests and personal guest care.

24/7

Service guarantee — no guest is lost, even at night, on weekends and holidays.

Ready to redefine the guest experience?

Learn in a personal demo how AMIRA AI transforms your hotel — with concrete numbers for your operation.

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