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E-Commerce & Retail

Turn visitors into loyal repeat customers

From the first product question to reactivating inactive customers: Automate your e-commerce with AI that sells — 24/7, in 120 languages.

+35%
Conversion rate
-60%
Support requests
+55%
Repeat customer rate
24/7
Shopping assistant

The daily challenges in e-commerce

Do you recognize your online shop?

✕

High volume of repetitive requests about order status, delivery times and products

✕

Missed sales: 70% of shopping carts are abandoned

✕

Customers never return: No systematic reactivation

✕

24/7 expectations: Customers want instant answers, even at night

✕

International customers: Language barriers in support

✕

Inefficient returns processing burdens the service team

Practice Example: Fashion Shop with 5,000 orders/month

A day in the life of the AI shopping assistant

See how AMIRA AI automates real e-commerce scenarios — from product advice to customer reactivation.

Website Live Chat
11:45 PM

Customer looks for gift for friend

AMIRA AI Solution

AI asks about preferences, budget and occasion. Recommends 3 matching products, offers gift wrapping and completes the order. Revenue: €89.

WhatsApp Proactive
2 hours after cart abandonment

Abandoned cart with sneakers worth €150

AMIRA AI Solution

AI sends personalized message: "Your sneakers are still waiting! Here's 10% off for the next 4 hours." Customer buys immediately.

Phone Campaign
2:30 PM

Customer hasn't ordered in 4 months

AMIRA AI Solution

AI Voice calls: "Hi Mrs. Schmidt, we miss you! Your favorite brand has a new collection. Can I offer 25% welcome-back discount?" Customer orders €180 during the call.

Email + WhatsApp
Customer's birthday

Loyal customer turns 35

AMIRA AI Solution

AI sends morning birthday wishes with 25% voucher on favorite category (sportswear). Afternoon WhatsApp reminder. Customer orders €280.

Phone Voice AI
7:30 AM

Customer wants to cancel order

AMIRA AI Solution

AI captures order number, stops shipment in time, confirms cancellation and offers alternative product. Customer orders replacement immediately.

WhatsApp Follow-up
After delivery

Product was delivered

AMIRA AI Solution

AI proactively asks about satisfaction, requests review and offers 15% discount on next order. Cross-sell: matching accessories suggested.

All channels. One AI. Perfect customer journey.

Your customers shop however they like — the AI is everywhere

Phone & Voice AI

Automated order intake, tracking info and product advice. Returns processing without wait times.

Customer calls at 2 AM: "Where is my package?" — AI gives instant tracking info and offers delivery address change.

WhatsApp Text & Voice

Proactive updates on order, shipping and delivery. Size advice by photo, express returns with label.

Customer sends photo of dress: "Doesn't fit" — AI starts return, sends label and suggests matching size.

Email Automation & Campaigns

Abandoned cart recovery, birthday vouchers, win-back campaigns for inactive customers, review requests.

Customer hasn't ordered in 6 months — receives personalized email with 20% off their favorite category.

Website Live Chat & Social Media

24/7 shopping assistant with product recommendations, cross-selling and live order help across all channels.

Visitor at 11 PM: "Which running shoes for marathon?" — AI recommends 3 models, compares features and closes the sale.

The revenue boost for your online shop

Measurable results that transform your shop

+35%

Conversion rate through abandoned cart recovery and 24/7 support turning prospects into buyers.

+55%

Repeat customer rate through proactive campaigns reactivating inactive customers and increasing customer lifetime value.

-60%

Support requests — AI automatically answers 60% of all standard questions, your team focuses on complex cases.

120

Languages supported — international expansion without a multilingual support team.

Ready to revolutionize your e-commerce?

See in a personal demo how AMIRA AI transforms your online shop — with concrete numbers and ROI forecast for your business.

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